A. Our standard method of shipping shoes and boots is via UPS Ground (US), no signature required. If you would prefer a different method, please notify us when you place your order. Please note UPS cannot deliver to a PO Box or APO/FPO Box. If you are in need of shipping to a PO Box or APO/FPO address, please contact us first to determine shipping costs. This process adds an additional 5-7 days on you receiving your merchandise and does increase the total shipping cost incurred. All of our merchandise is shipped insured.
Some of our lingerie is shipped via UPS Ground. Other items are shipped via USPS Priority Mail.
Orders are normally processed within 24 hours of receipt (1 business day). Once your order is processed, it is sent to the warehouse to be pulled and shipped. It may take up to 3 business days for your order to leave the warehouse from that time. Once it leaves the warehouse, it usually takes Ground orders 2-5 business days to be received after that time.
RUSH ORDERS - are processed within 24 hours of receipt (during business hours). Once your order is processed, it is sent to the warehouse to be pulled and shipped. Your order can ship out the day it is received by the warehouse, if your order is received before 2 pm CST. Rush orders are shipped via UPS 3 Day Select, so you will receive your order within 3 days after the order is shipped out by the warehouse. If you need your order sooner, please contact us for a shipping quote. We can arrange for UPS next day or second day air.
If any change of shipping address has to be made after the order has been processed, you will be responsible for any costs incurred. We cannot change the method (ie ground to 3 day) once the order has been processed / shipped.
Q. Do you ship overseas?
A. International Shipping for shoes is based on weight and will be
shipped via United States Express Mail and has a rate beginning at $25.00 for one pair of shoes.
Please do not request any other special shipping method, as we will not honor it. Your order may be subject to import duties and taxes, which are levied once your package reaches your country. We do not collect duties and taxes and cannot predict what your particular charges may be. If you do incur these additional charges, they must be rendered in order for your package to clear customs. If you want a quote on shipping, please email us before placing your order. Please be aware that international shipping usually takes 2-3 weeks to arrive. Please use our International Price Quote Request to determine what shipping costs will be incurred. If you proceed to make your purchase without doing so you are authorizing us to charge the prevailing shipping costs incurred to the credit card which was used to make the purchase. If at time of shipping you refuse to pay the necessary shipping charge, you will be charged a 15% restock fee.
Rush orders to the US will be charged an additional $15 fee. Sorry but rush shipping is not cost efficient for international orders and is therefore not offered.
The chart below summarizes the cost of shipping. Lingerie is shipped seperately from shoes and boots, therefore there is a seperate cost for shipping these items.